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SHIPPING POLICY1. The basic terms of delivery are indicated on Production time is about 5 - 7 business days from the date of placing the order.3. Delivery time is about 14-21 days (depends on your location).4. Order confirmation. After you paid for your order through checkout, your personal manager gets in touch with you via email and/or telephone and confirms the order. On confirmation, your order is being transferred to the production stage.5. Order tracking. After the order has been placed, your personal manager and customer care support managers keep on informing you of your order status on a regular basis.6. The price includes the cost of goods and their delivery to the door or to the seaport, depending on the location of the buyer. Important! When you proceed with an order, please consider time and terms of manufacturing and delivery.7. Goods ordered by the Buyer on the Site will be shipped after the seller receives full payment for the goods.8. After proper preparation for transportation, the goods will be handed over to the carrier. It should be noted that from the moment of goods transfer to the carrier, the delivery address specified by the Buyer cannot be changed. Important! The buyer is solely and personally responsible for the accuracy of the indicated delivery address.9. Seller will keep the customer updated on the preliminary date of shipping and send a notification when the Goods will be ready to be shipped.10. Ownership of the Goods and responsibility for their condition will pass to the Buyer upon Buyer’s physical receipt of the Goods.11. After receiving the order at the pick-up point or at the designated address, the Buyer undertakes to check the integrity of the package completed by the company at the place of issue in the presence of an employee of the carrier company or point of issue. Important! If the inspection is not carried out, the Buyer will be deprived of the right to report a violation of the integrity of the package.12. It is recommended to use photo/video shooting when unpacking the goods. The storage of related evidence that may be claimed in the event of complaints against the Seller is the responsibility of the Buyer.13. Payment of import duty, taxes, import license and additional fees is carried out by the Buyer independently and cannot be forwarded for payment to the Seller.14. The Seller is not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (e.g., taxes, tariffs, VAT).15. The Seller does not provide estimates of any duty, VAT, taxes, or clearance charges that may be applicable outside of the U.S. as these are specific to each destination country. The Buyer is solely responsible for understanding and complying with the import requirements of the destination country.16. The Seller will not be responsible or liable for any delay or failure to deliver the goods due to any cause which is unavoidable or beyond the Seller’s reasonable control. In such cases, the Seller will have the right, at its option, without penalty or any liability for breach, to terminate all or any part of any order or to reschedule delivery within a reasonable time.17. An estimated time of delivery (ETD) is only an estimate, is subject to change, and the Seller does not guarantee that the company will be able to ship the Goods on an estimated ship date if it is due to force majeure and the actions of service contractors. The Seller will provide periodical updates with information regarding the delivery schedule.
RETURN / REFUND POLICY1. We have a 14-day return policy, which means that the Buyer has the option to request a return at moc.liamg%40erawbatgev within 14 days of receiving the Goods.2. If the Goods have already been received by the Buyer, the Goods must be returned in unused condition, with tags and in the original packaging. Return shipping costs are paid by the Buyer.3. Refund is made by the Seller within 5 banking days from the date of receipt of the return form and / or the returned Goods.4. Refund terms:4.1. The Buyer has the right to request a refund within 7 calendar days from the date of order and the Seller will return the full cost of the purchase to the Buyer.4.2. If the refund is requested after 7 calendar days from the date of order before the shipping date, the Seller returns the money to the Buyer in the amount of the payment made minus the minimum initial fees in the amount of 10% of purchased goods cost.4.3. If the Buyer requests a refund after the shipping date and before receiving the goods, the Seller returns the money to the Buyer in the amount of payment made minus the initial fees in the amount of 20% of purchased goods cost or shipping cost.4.4. The Buyer has the right to return it within 14 calendar days after receipt. The Seller returns to the Buyer the full cost of the goods minus the transaction fees of payment systems and banks involved in the purchase and return operations.5. To initiate a return, please contact us at moc.liamg%40erawbatgev and we will send return instructions.6. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.7. We do not accept returns for items that have been used, damaged, incomplete, or customized.8. The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.